All tickets are 100% refundable up to 30 days of the date of your event.
Our Customer Service Team aim to reply within 5 hours between the hours of 10am to 10pm (PT).
Is the show suitable for guests who are prone to seizures or motion sickness? There are no strobe lights used in the production but there are some fast image and light transitions, so we would advise caution for those who suffer from seizures. Equally, while the vast majority of our patrons have an amazing time with no issues, a small minority who are very susceptible to motion sickness find immersive entertainment slightly uncomfortable, so we would advise caution if you fall into this camp.
Is the show suitable for autistic people? Our shows are designed with everyone in mind. From our customer feedback, we've had an amazing response from those living with autism. Please note the venue is dark and features surround sound. We advise sitting at the end of a row if you feel an exit may be required. Our on-site staff will be happy to assist if you alert them at check-in.
What are your Covid safety policies?
We believe doing our own independent risk assessment of each venue is crucial, so every week, we analyze statistics from reputable sources such as Georgia Tech and Washington State University, and use them to adjust our policy for each venue regarding mask use and safe occupancy levels.
Before each show you will receive an email confirming the policies in place for the show you are attending. If you are not comfortable with these our customer service team will gladly assist you moving your tickets to a later showing.